ab99o's Privacy Policy

This privacy policy ("Policy") applies to the ab99o platform and all related services. When you use the ab99o website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy.

ab99o is committed to providing a safe and reliable online gaming environment for players in Bangladesh. Protecting your privacy is one of our core responsibilities. We do not sell your personal information to any third party or use it for unauthorized purposes.

This policy is primarily written for users in Bangladesh and has been drafted in line with the laws and regulations applicable in Bangladesh.

We collect the following types of information to improve your experience on the ab99o platform and to ensure a safe gaming environment:

2.1 Information You Provide Directly

Information you provide to us directly:

• Full name, date of birth, and gender
• Valid email address and mobile number
• Current address and nationality
• National ID or passport number (for identity verification)
• Payment details — bKash, Nagad, or Rocket account information

2.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device identifiers
• Browser type, operating system, and device details
• Session logs, login times, and platform activity
• Cookie and local storage data
• Referral source and navigation patterns

2.3 Transaction Information

For monitoring your financial activity:

• Deposit and withdrawal amounts and timestamps
• Betting history and game activity
• Details of bonus and promotion usage
• Transaction records linked to payment methods

ab99o uses the information we collect for the following specific purposes:

3.1 Account Management & Security

• Verifying your identity and ensuring account authentication
• Preventing unauthorized access to your account
• Detecting and preventing fraud and fraudulent activity
• Maintaining responsible gaming limits

3.2 Service Delivery & Improvement

• Processing your deposits, withdrawals, and betting activity smoothly
• Supporting customer assistance — ab99o's 24/7 live chat and email support team uses your information to resolve issues quickly
• Identifying and fixing platform errors
• Improving the user experience by adding new features and games

3.3 Legal Compliance

• Complying with anti-money laundering (AML) regulations
• Complying with applicable rules on preventing terrorist financing
• Assisting with investigations by relevant authorities
• Age verification — ensuring services are available only to those aged 21 and above

ab99o does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 With Service Partners

We need to share information with certain trusted third parties to operate our services, such as:

• Payment processors (bKash, Nagad, Rocket) — to complete transactions
• Identity verification services — to ensure secure onboarding
• Technology partners — for platform maintenance and security
• Customer support tool providers — to deliver quality service

These partners are contractually bound to use your information only for the specified purpose and may not use it for their own purposes.

4.2 Legal Obligations

If disclosure of information is required by law, court order, or direction from a competent authority, ab99o will comply with that obligation. In such cases, we will make every effort to notify you in advance, unless prohibited by law.

4.3 Business Transfers

If a significant change occurs in ab99o's business operations, such as a merger or acquisition, your information may be transferred to the relevant party. Even in such cases, the protection of your information will follow the standards set out in this policy.

The ab99o website uses cookies and similar technologies. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, storing security tokens, and so on
• Functionality cookies: For remembering your preferences and settings, such as language selection
• Analytics cookies: To analyze website usage and improve the user experience
• Security cookies: To detect fraud and ensure account protection

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and some services may not work properly.

ab99o uses industry-standard security technologies and practices to keep your information safe:

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your browser and our servers is sent in encrypted form
• Database encryption: Stored sensitive information is kept encrypted
• Two-factor authentication: An additional verification layer for accessing your account
• Firewall and intrusion detection systems: To prevent unauthorized access
• Regular security audits: Periodic assessments to identify and address vulnerabilities

6.2 Administrative Safeguards

• Regular data protection training for staff
• Minimum necessary access policy — only authorized staff can view sensitive information
• A rapid response plan in the event of a data breach
• Security standards assessment for third-party partners

ab99o retains your information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Account information: For the duration the account is active and, after closure, for the period required by legal obligations
• Transaction records: For the minimum period specified under applicable financial regulations
• Communication logs: For a reasonable period for customer service improvement and dispute resolution
• Technical logs: For a limited period for security analysis
• Marketing preferences: Until you withdraw your consent

Once the specified period has passed, information is securely deleted or anonymized so that your identity cannot be recovered.

As a user of ab99o, you have the following rights over your own information:

8.1 Right of Access

You can find out at any time what information ab99o holds about you. Contact our support team and we will provide you with a copy of your personal information.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected or updated. We will verify and make the necessary changes as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note that due to legal obligations, we are required to retain some information for a specified period.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly for marketing communications. However, processing may continue for account management and legal compliance purposes.

8.5 Right to Portability

If you would like to receive your information in a structured, machine-readable format, you can request this from our support team.

ab99o strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

We follow an age verification process during account registration. If a user creates an account by providing false age information, their account and associated data will be deleted immediately.

If you believe that information about a child or teenager has been collected by mistake, please notify our support team — we will take prompt action.

ab99o's services and infrastructure may use servers located in multiple countries. As a result, your information may be transferred outside of Bangladesh.

Wherever your information is stored or processed, the protection standards described in this privacy policy will apply. For international transfers, we ensure that the destination country has adequate data protection laws in place, or that protection is guaranteed through contractual means.

ab99o reserves the right to update this privacy policy from time to time to reflect changes in applicable laws, regulations, or business practices.

If any significant changes are made, we will:

• Send a notification to your registered email
• Display a clear notice of the changes on the platform
• State the date of the update

Continuing to use ab99o after any changes means you have accepted the updated policy. If you disagree with any change, you may request to close your account.